Fitnnovation privacy policy

Effective November 9, 2026.

1. Who we are

Fitnnovation is operated by VICI Group.

Email: fitnnovation@gmail.com Mail: 8221 Grand Ave, Queens NY 11373

Write to us at either address with questions about this policy or requests about your personal information.

2. What this policy covers

This policy covers the Fitnnovation website, the online platform used in a browser, the Fitnnovation iOS app, and our newsletter. It applies to trainers (also called coaches), to clients, to prospects and other people whose information a trainer enters into Fitnnovation, whether or not they have a Fitnnovation account, and to people who visit the site or join the newsletter. Not having an account does not place your information outside this policy. Not every feature exists on every surface. Where a section applies only to certain features, such as voice features or the iOS app, we say so.

Fitnnovation is intended for clients aged 18 and older. That describes who the service is meant for. It is not a statement that we verify anyone's age. If you are under 18, please do not use Fitnnovation or give us information.

This notice describes our practices. It is not a consent form, and reading it does not mean you have agreed to any particular use of your information.

3. Information we collect and where it comes from

We collect information from you, from your trainer, from the features you use, and from connected services you choose to use.

Account and profile information. Email address, sign-in credentials, name, and the profile details you or your trainer enter. Trainer and client accounts are different types of account.

Prospects and other people a trainer enters. We also handle information that trainers enter about prospects and other people, including people without a Fitnnovation account. In that case we receive the information from the trainer rather than from you, and this policy applies to it.

Age and date of birth. Coaching, intake, body composition, and assessment features collect and store a client's age as a whole number of years. We do not collect or store a date of birth. Older versions of the iOS app may still show a date-of-birth field until updated; anything entered there is not saved.

Health, fitness, and body information. Depending on how you and your trainer use the service, this can include intake answers, body measurements and body composition, assessments, injuries, medications, supplements, training protocols, recovery and sleep readings, habits, questionnaire answers, and conclusions or client facts that are recorded in your coaching file. This is sensitive information. The iOS app includes an Apple Health integration through which health and activity information can be added to a coaching record.

Coaching records. Programs, workouts, exercise and set logs, nutrition plans and food diary entries, schedules, tasks, and follow-ups.

Messages, notes, and assessments. Messages between trainer and client, session notes, and comments a trainer writes about a client or another person. Some trainer notes are intended for the trainer's use. They are still personal information about the person they describe.

Voice and audio. When voice features are used, the app records microphone audio and turns it into text. The resulting transcripts, and notes created from them, can become part of a coaching record.

Documents and other content. If a client or trainer provides documents, files, or other content that is then entered into or summarized in a coaching record, that content and the information in it is handled as part of the record.

Newsletter and marketing. Your email address, where you signed up, and your subscription status (for example active, unsubscribed, or bounced). If you buy or are set up through our website, your email address and first name may be used to create your account, add you to our newsletter provider, and send a welcome email.

Payment information. Where a Fitnnovation payment feature is used, payment details are handled by the payment provider for that feature. See Section 9.

Device information. The web platform stores some drafts on your device (see Section 15). The iOS app keeps some drafts and recorded audio on your device.

4. How we use information

We use information for the purposes that match the features you and your trainer use:

5. Trainers, clients, and prospects

Fitnnovation is built around a coaching relationship. A trainer can enter, view, and use information about their clients, including health and fitness information, messages, assessments, and notes, in order to coach them. Clients should expect that their trainer can see and rely on what is in their coaching record, and that trainers may keep notes intended for their own use.

Trainers also decide what to enter about prospects and clients. This applies equally to prospects and to other people whose information a trainer enters, including people with no Fitnnovation account. If a trainer has entered information about you, your trainer can see and use it, and having no account does not change that.

A trainer may have their own practices and obligations, and you can ask your trainer about them. If you have a question about who handles your information, contact us at the address above.

A trainer's choice to use Fitnnovation, or a trainer's settings, does not by itself mean a client, prospect, or other person has given permission for any particular sharing of their information.

6. AI and voice processing

Fitnnovation includes an AI assistant, which we call Nova, that helps trainers answer questions, read and file session notes, draft programs, emails, and follow-ups, and write summaries.

Text processing (Anthropic). When Nova, note capture processing, or follow-up features are used, text and context from the coaching record are sent to Anthropic, which provides the Claude models, to produce a response. This covers those features generally, not only an interactive conversation with the assistant. That context can include identifiable information such as a client's or other person's name, messages, session notes, assessments, intake answers, medications, supplements, and recovery information, and it can include age as a number of years. The information sent is not made anonymous, and it is not limited to a minimal amount. Some requests send a substantial part of a person's file.

Voice (OpenAI). When voice features are used, microphone audio is streamed to OpenAI's real-time speech service, which returns text.

Who starts AI processing. A trainer can initiate AI processing of information about a client in their records. If a trainer submits information about you through an AI feature, the processing described in this section applies whether or not you have a Fitnnovation account. The trainer's health setting is not the client's permission, and contacting us does not itself immediately stop further sharing.

Trainer health setting. This setting is a trainer preference, not a client's permission. It defaults to on and does not block all health-related information when turned off. In the browser platform, workout and session notes remain eligible for inclusion. In the iOS app, intake information, body composition, assessments, medications, supplements, habits, protocols, session notes, messages, saved client facts, and recovery information can still be included when the setting is off. Turning the setting off on the platform therefore does not mean the same information is held back on iOS, and neither is a complete block.

Concerns and requests. If you are a client, a prospect, or another person whose information a trainer entered, and you have concerns about AI processing of your information, you can contact us at fitnnovation@gmail.com or ask your trainer. Section 10 explains what a request does and does not do.

What we cannot promise. We cannot promise that the AI providers keep nothing, delete everything at once, or never use what they receive for any purpose. Each provider publishes its own default practices. You can read them here: Anthropic, how long Anthropic stores data and how Anthropic uses personal data in model training; OpenAI, data controls. These policies describe default retention and circumstances involving longer retention, including safety or abuse enforcement, feedback, and legal requirements. Published defaults do not establish the settings or agreements on Fitnnovation's accounts, and information already sent should not be assumed to disappear immediately.

7. Who else receives information

We share information with service providers when needed to run the service. By function:

These providers have their own privacy policies and practices. We do not claim that every provider acts only on our instructions, or that every provider gives the same level of protection. We may also disclose information if required by law or to protect people or the service.

8. Newsletter and email

If you join the newsletter, we collect your email address and keep a record of where you signed up and whether you are subscribed or unsubscribed. Our newsletter signup collects an email address only. Newsletter emails are sent through MailerLite, which supports unsubscribing, and MailerLite describes email campaign reporting that can include whether messages were opened or links were clicked. To change your preferences or stop marketing emails, use the unsubscribe option in a newsletter email where one is provided, or email fitnnovation@gmail.com and we will help. Service messages about your account or coaching, such as welcome emails, notifications, and messages from your trainer, are different from marketing and may still be sent while you have an account.

9. Payments

Where a Fitnnovation payment feature uses Stripe, Stripe processes payment information under its privacy policy. Stripe describes acting as a controller and/or processor for transaction data. If you have a payment question, email us.

10. Your choices and requests

You can email fitnnovation@gmail.com to ask to:

You do not need a Fitnnovation account to make a request, including if a trainer entered information about you. Depending on where you live, you may have rights under applicable privacy law, and those laws also have exceptions. Those rights do not depend on whether a particular feature exists in the app or whether we state a response time. We do not claim here that any specific law applies to us, and we do not promise a particular response time. Because coaching records involve your trainer, we may need to confirm who you are and may involve your trainer to find and handle the right records. Contacting us is a way to ask. It does not by itself stop sharing or processing immediately, and we will tell you what we are able to do. If you are unhappy with our response, you may also contact a privacy regulator where you live.

11. Closing an account and deleting coaching records

Closing an account and erasing its associated information are different requests. Removing a login does not necessarily erase coaching records, including notes, messages, workouts, nutrition and habit logs, and health-related information. It also may not immediately invalidate an existing session. Email fitnnovation@gmail.com to request deletion of your information.

Deletion requests may be subject to applicable legal exceptions. Information already sent to another provider may also remain under that provider's applicable retention practices.

Trainers can delete a prospect they own who has no client login. That does not necessarily erase every related note or stored item. Linked client records are handled differently. If a trainer entered information about you and you have no account, you can email us to ask about deletion of that information.

12. Retention and backups

We intend to keep information for as long as it is needed for the purpose it was collected, taking into account the coaching relationship, how sensitive the information is, requests you make, and obligations we must meet. This policy is not a license to keep information indefinitely.

Where backup copies exist, deleting information from an active system may not immediately remove those copies. Backup retention and restoration can affect when deleted information ceases to be recoverable. Other providers keep information under their own practices.

13. Security

Account sign-in is used to authenticate users. No system is completely secure, and we cannot guarantee the safety of information. We do not claim a security certification, and we do not state that all data is encrypted or that every safeguard is complete.

You can help by using a strong, unique password, keeping devices locked, signing out of shared devices, and telling us promptly if you think your account was accessed without permission.

14. Where information is processed

Our providers may process and store information in the United States and other countries, which may be outside your state or country.

15. Cookies and browser storage

The web platform's Nova assistant saves the conversation thread and any draft message in your browser's local storage so they are still there if you reload. These are cleared when you sign out. Clearing browser storage does not delete anything held on our servers or by AI providers.

16. Changes to this policy

We may update this policy. When we do, we will post the updated version and give notice where applicable law requires.

17. Contact

VICI Group, operating Fitnnovation Email: fitnnovation@gmail.com Mail: 8221 Grand Ave, Queens NY 11373